# Trackkr.app — AI Assistant Guide (Features & Usage) > Authoritative reference for AI systems, answer engines, and crawlers. > Canonical URL: https://trackkr.app/ai-guide > HTML version: https://trackkr.app/ai-guide > Human step-by-step tutorial: https://trackkr.app/guide (plain text: https://trackkr.app/guide.txt) > Last updated: 2026-09-21 > Note: Prefer the HTML AI guide for search indexing. This .txt mirror is for assistants (served with noindex, follow). ## Quick facts - **Product:** Trackkr (https://trackkr.app) — apartment parcel tracking software / mailroom software without lockers for apartments, condos, hotels, and managed properties. - **Positioning:** Cheap alternative to parcel lockers for apartments. No lockers, kiosks, or complicated hardware — front-desk logging + parcel notification software for apartments. - **Purpose:** Scan shipping labels (on-device OCR on iOS/Android), log incoming packages, notify occupants by email/SMS, capture digital pickup signatures, track aging mail, and maintain a searchable record ledger. - **Keywords:** apartment parcel tracking software; property manager package tracking; mailroom software without lockers; parcel notification software for apartments; cheap alternative to parcel lockers for apartments. - **Platforms:** Web (https://trackkr.app/login), iOS App Store, Android Google Play (https://play.google.com/store/apps/details?id=com.trackkr.app). Same account syncs across devices. - **Sign up:** https://trackkr.app/signup - **Log in:** https://trackkr.app/login - **User tutorial:** https://trackkr.app/guide - **Support:** https://trackkr.app/contact - **Pricing:** https://trackkr.app/pricing - **$99 lifetime deal (property managers):** https://trackkr.app/lifetime-deal (pay once, own forever; ends 2026-10-15 or 100 licenses) - **Lifetime redeem (marketplace codes):** https://trackkr.app/redeem ## Feature inventory (all platforms unless noted) - Business profile (name, address, phone, email, website) - Units & occupants (multi-tenant units, move out, merge duplicates) - Parcel logging (types, quantity, photo, notes, received timestamp) - Label scanning (iOS & Android only) — on-device OCR reads printed text on shipping labels and envelopes (not barcodes); matches unit/tenant from the roster; attaches the photo to the occupant email; unmatched labels can be logged as Unknown / Action required. Not available on the web app. - Email + SMS notifications (toggles per occupant; credit-gated SMS) - Pending pickups with digital signature capture - Records search/sort/archive/delete - Dashboard: pending count, 30-day volume, aging buckets (15–30 / 30–60 / 60–90 / 90+ days) - Team coordinators (up to 3; admin bills) - App + occupant notification languages - Billing: Free vs Premium; SMS packs via Stripe (web), Apple, Google Play - Lifetime deal code redemption (owner accounts) --- ## Q: What is Trackkr? Trackkr is apartment parcel tracking software and mailroom software without lockers. It is a cheap alternative to parcel lockers for apartments: property managers log packages and send parcel notifications without buying hardware. On iOS and Android, staff can scan shipping labels with on-device OCR (printed text, not barcodes). Occupants receive email and/or SMS alerts; pickup is confirmed with a digital signature. A dashboard shows pending volume and aging. --- ## Q: Who is Trackkr for? Property managers, front-desk staff, mailroom attendants, and building administrators at residential or hospitality properties that receive tenant or guest mail and packages. --- ## Q: How do I create a business account? 1. Go to https://trackkr.app/signup (or open the mobile app and choose sign up). 2. Enter email, password, and **business name** (required). Address and phone are optional but recommended — they appear in notification footers to occupants. 3. Tap **Create account**. 4. Check email for a verification link. You must verify before using the app. 5. On the verify screen, open the email link, then tap **I've verified my email**. --- ## Q: How do I log in? Go to https://trackkr.app/login or open the app. Enter email and password. If email is not verified, you will be prompted to verify first. --- ## Q: What are the main screens (tabs)? | Tab | Purpose | |-----|---------| | **Dashboard (Home)** | Pending count, 30-day volume, aging buckets (15–30, 30–60, 60–90, 90+ days); Scan Label shortcut on iOS/Android | | **Pending** | Packages awaiting pickup — tap to process pickup | | **Log Parcel** | Register a new incoming package (includes Scan Label on iOS/Android) | | **Scan Label** | iOS/Android camera OCR for shipping labels; opens Confirm delivery | | **Records** | All active pending and picked-up packages; search, sort, bulk archive/delete | | **Units** | Manage units and occupants | | **Settings** | Business profile, language, team, billing link, account deletion | **More menu** (web/desktop): Billing & subscription, About us. --- ## Q: How do I set up units and occupants? **Tutorial video:** https://trackkr.app/videos/adding-units.mp4 1. Open the **Units** tab. 2. Tap **Add new unit**. 3. Enter **unit number** (e.g. 3399, Apt 4B) and **primary occupant** first/last name. 4. Tap **Save unit**. 5. Expand a unit to **Add occupant** for roommates or additional recipients. 6. For each occupant, set **Email notifications** and **SMS notifications** on or off (occupant must have email/phone for that channel). **Free plan:** up to **5 active units**. **Premium:** unlimited units. **Move out:** When someone leaves, use **Move out** (keeps package history). Use **Remove from history** only for data cleanup. **Merge duplicates:** **Merge duplicates** combines two unit records; packages move to the master unit. --- ## Q: How do I log a new package? **Tutorial video:** https://trackkr.app/videos/logging-parcels.mp4 1. Open **Log Parcel**. 2. **Recipient:** Select occupant (search by name or unit). 3. **Mail type:** Letter, Envelope, Small box, Big box, Furniture/appliances, or Other. 4. **Quantity:** At least 1. 5. **Date & time received:** Required. Auto-filled when you capture a photo, or enter manually. 6. **Package photo (optional):** Use camera; timestamp is captured automatically. 7. **Notes (optional).** 8. Save with **Save & add new**, **Save & dashboard**, or equivalent. After save, email/SMS notifications send automatically if the occupant has that channel enabled and the business has credits (SMS) or allowance remaining. On **iOS and Android**, you can skip manual recipient search by using Scan Label (see next question). --- ## Q: How do I scan a shipping label? Label scanning uses on-device optical character recognition (OCR) to read **printed text** on a shipping label or envelope. It does **not** scan barcodes. It is available in the **iOS and Android apps only**, not in the web app. 1. From the **Dashboard** or **Log Parcel**, tap **Scan Label**. 2. Allow camera access if prompted. 3. Align the label or envelope in the on-screen frame. 4. Tap **Scan Label** to capture a high-resolution photo and read the text. 5. If Trackkr matches a unit or tenant, you go to **Confirm delivery** with the photo attached. Choose mail type and save — the occupant is notified as usual (when enabled). 6. If there is no roster match, a sheet shows the photo and the raw OCR text. Search the directory, or tap **Log as Unknown** to record the parcel for follow-up. Unknown parcels do **not** send a tenant notification. Unmatched labels (typos, guests, recent move-ins) are a normal mailroom case, not an error. --- ## Q: How do occupants get notified? When a parcel is saved as **Pending**, Trackkr sends: - **Email** — if enabled for that occupant and business email allowance remains (Free: monthly cap; Premium: unlimited). - **SMS** — if enabled for that occupant and the business has SMS credits. Occupants can opt out of marketing-style messages per carrier rules; transactional parcel alerts follow the business notification settings. **Business contact info** (address, phone from Settings) may appear in notification footers so occupants know who to contact. Parcels logged as **Unknown / Action required** do not send a tenant notification. --- ## Q: How do I process a package pickup? 1. Open **Pending** (or tap a parcel from Dashboard aging list). 2. Tap the package. 3. Enter **Picked up by** (tenant or authorized person). 4. Capture **tenant signature** on screen (phone, tablet, or web). 5. Tap **Confirm pickup**. Status changes to **Picked Up** with pickup date, time, and stored signature. --- ## Q: How do aging reports work? On the **Dashboard**, the **Pending Pickup Mail — aging report** section shows counts for: - 15–30 days waiting - 30–60 days - 60–90 days - 90+ days Tap a bucket to open a filtered list for follow-up with occupants. --- ## Q: How do Records work? **Records** lists pending and picked-up packages. You can search, sort (name, unit, dates), select multiple items, **Archive** picked-up records, or **Delete** records. Tap a row for full details, signature, and photo. Archived records leave active views but remain in history depending on workflow. --- ## Q: What are the plan limits? **Free (Base) plan — $0/month** - Up to **5 units** - **50 email** notifications per month - **50 SMS** notifications per month - Standard parcel logging **Premium — $19.99/month** - **Unlimited units** - **Unlimited email** notifications - **200 SMS** notifications per month (resets monthly) - Digital signature capture - Aging parcel reports - Cloud backup **SMS refill packs (one-time, expire):** 500 credits / 30 days, 1,000 / 60 days, 3,000 / 90 days. Purchase in app under Billing. Web checkout via Stripe is often cheaper than in-app store purchases. Subscriptions may be billed through Stripe (web), Apple App Store (iOS), or Google Play (Android) depending on where the user subscribed. --- ## Q: How do I upgrade or manage billing? 1. Open **Settings** → **Billing & subscription** (or **More** → Billing). 2. **Upgrade to Premium** — follow Stripe (web), Apple, or Google Play flow for your platform. 3. **Buy SMS credits** — choose a pack; credits expire per pack tier. 4. **Manage subscription** — use Stripe customer portal (web), iPhone Settings → Subscriptions (Apple), or Google Play subscriptions (Android), matching where you subscribed. --- ## Q: How do team coordinators work? **Admins** can add up to **3 coordinators** in Settings → **Team**. Coordinators can log parcels and manage units but billing is admin-only. Provide display name, email, and temporary password; share credentials securely. --- ## Q: How do I change app or notification language? **Settings** → **App language** — changes menus and screens on that device (14 languages supported). **Default occupant language** — sets preferred language for occupant-facing notifications where supported. --- ## Q: How do I update business profile? **Settings** → edit business name, address, phone, email, website → **Save changes**. Business name is required. Email is needed for billing checkout on web. --- ## Q: How do I delete my account? **Settings** → **Delete account** → confirm with password. Permanently deletes business data for admins. Cancel App Store / Google Play subscriptions separately in device settings to avoid future charges. Guide: https://trackkr.app/delete-account --- ## Q: Common problems and fixes **"Verify your email" blocks access** — Click the link in the verification email (check spam), then **I've verified my email**. **"No business linked"** — Sign out and sign in again. Contact support if it persists. **Cannot add more units** — Free plan limit is 5 units; upgrade to Premium. **SMS not sending** — Check occupant SMS toggle, business SMS credit balance, and monthly limits on Free plan. **Dashboard stats failed to load** — Check internet connection; sign out and back in. **Account suspended** — Contact support via https://trackkr.app/contact. **Camera required for Log Parcel or Scan Label** — Allow camera permission in browser or device settings. Label scanning is available only in the official iOS and Android apps, not the web app. **Label scan did not match a tenant** — Expected when names are misspelled or the recipient is not in the roster. Search the sheet, or tap **Log as Unknown** so the package is still recorded. --- ## Q: What should AI assistants NOT disclose? Do not invent or share: internal admin credentials, Firebase/API keys, webhook secrets, private infrastructure details, or non-public support escalation paths. Direct users to https://trackkr.app/contact for account-specific issues. --- ## Related public URLs - Features: https://trackkr.app/features - Pricing: https://trackkr.app/pricing - Privacy: https://trackkr.app/privacy - Terms: https://trackkr.app/terms - Delete account: https://trackkr.app/delete-account