# Trackkr Tutorial Guide (Web, iOS, Android)

> Canonical URL: https://trackkr.app/guide
> HTML version: https://trackkr.app/guide
> AI companion: https://trackkr.app/ai-guide
> Last updated: 2026-09-20
> Note: Prefer the HTML guide for search indexing. This .txt mirror is for assistants (served with noindex, follow).

Trackkr is apartment parcel tracking software and mailroom software without lockers.
Property managers log packages and send parcel notifications — a cheap alternative to parcel lockers for apartments.
No hardware lockers required. Use the same business account on:
- Web: https://trackkr.app/login
- iOS: Trackkr on the Apple App Store
- Android: https://play.google.com/store/apps/details?id=com.trackkr.app
- Support hub: https://trackkr.app/support

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## Getting started

1. Sign up at https://trackkr.app/signup (or in the mobile app).
2. Enter email, password, and business name. Address/phone optional but recommended.
3. Verify email, then sign in on web, iOS, or Android.

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## Adding or changing business information

1. Open Settings.
2. Edit business name, address, phone, email, website.
3. Save changes.
These details can appear in tenant email/SMS footers.

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## Adding units

Video: https://trackkr.app/videos/adding-units.mp4 (poster: https://trackkr.app/videos/adding-units-cover.jpg)

1. Open Units → Add new unit.
2. Enter unit number and primary occupant name.
3. Save unit.
Free plan: max 5 active units. Premium: unlimited.

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## Adding tenants

1. Open a unit → Add occupant.
2. Enter name, optional email/phone.
3. Enable Email and/or SMS notifications.
4. Save.

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## New tenant family

Keep one unit. Add each household member as an occupant with their own notification preferences. When logging a parcel, select the specific recipient. On iOS and Android, Scan Label can match the name printed on the package.

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## Removing tenants / tenant moved out

Preferred: Move out (keeps parcel history; hides from new logging).
If they still have pending packages, you can still move out; packages remain for pickup.
For a new household, keep the unit number and add new occupants.

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## Logging new parcels

Video: https://trackkr.app/videos/logging-parcels.mp4 (poster: https://trackkr.app/videos/logging-parcels.jpg)

1. Open Log Parcel.
2. Select recipient (search name or unit).
3. Choose mail type and quantity.
4. Set date/time received (photo can auto-fill time).
5. Optional photo and notes.
6. Save. Status becomes Pending; notifications send when allowed.

On iOS and Android, you can skip recipient search with Scan Label (see next section). On the web app, always use Log Parcel.

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## Scanning shipping labels (iOS and Android only)

Label scanning reads printed text on a shipping label or envelope with on-device OCR. It does not scan barcodes. It is not available in the web app.

1. From Dashboard or Log Parcel, tap Scan Label.
2. Allow camera access if prompted.
3. Align the label or envelope in the frame.
4. Tap Scan Label to capture a photo and read the text.
5. If Trackkr matches a tenant, confirm mail type on Confirm delivery and save. The photo is attached to the occupant email.
6. If there is no roster match, search the directory from the sheet, or tap Log as Unknown. Unknown parcels do not send a tenant notification.

Unmatched labels (typos, guests, recent move-ins) are a normal mailroom case, not an error.

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## Giving a parcel to a tenant (pickup)

1. Open Pending (or an aging list from Dashboard).
2. Open the parcel.
3. Enter Picked up by.
4. Capture signature.
5. Confirm pickup → status Picked Up.

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## Running reports

Dashboard shows pending count, 30-day volume, and aging buckets (15–30, 30–60, 60–90, 90+ days).
Tap a bucket to see tenants to follow up.

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## Managing SMS credits

1. Settings → Billing & subscription (or More → Billing on web).
2. Review monthly SMS and purchased pack balances.
3. Buy packs via Stripe (web), App Store (iOS), or Google Play (Android).
Purchased packs expire (typically 30/60/90 days by size).

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## Records & history

Records lists pending and picked-up packages. Search, sort, open details, archive picked-up items, or delete only when intentional.

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## Other topics

- Team: Settings → Team → add up to 3 coordinators.
- Language: Settings → App language + default occupant language.
- Premium: Billing → subscribe; manage/cancel in the same store.
- Lifetime deal: https://trackkr.app/redeem (owner accounts only).
- Merge duplicates: Units → Merge duplicates.
- Delete account: Settings → Delete account; also cancel store subscriptions.

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## Troubleshooting

- Camera blocked: allow camera in browser or phone settings, then reload.
- Scan Label missing or not matching: scanning is iOS/Android only (not web). If OCR does not match a tenant, search the sheet or tap Log as Unknown.

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## Support

- Contact: https://trackkr.app/contact
- Features: https://trackkr.app/features
- Pricing: https://trackkr.app/pricing
- AI guide: https://trackkr.app/ai-guide